Our reputation and credibility is of great value to us. All work is carried out in a professional and ethical manner, and in a way that best satisfies the needs of the client. The work of Associates, all assignments, and all relationships with our clients are directed by Industrial Textile Associates' founding principal, William C. (Bill) Smith. We first posted our Code of Ethics in 1986. They have not changed. We continue to post them as we feel this is important part of who we are and how we work.
We know that we are being hired for our independent judgment and objectivity, our technical expertise and skills, and our concentrated attention to the resolution of a problem. We pledge to impartially provide these skills in assisting our clients.
We will guard the confidentiality of all our client information. We will not take advantage of inside information for financial or other gain. We will not serve two or more competing clients on sensitive problems without obtaining approval of each client to do so, and only then if it can be done without conflict. We will inform the client of circumstances which might affect our objectivity. Most work is done working under a confidentiality agreement, for our protection as well that of our client's. For our client's confidentiality, we do not publish lists of clients; exceptions are when divulging of the client is necessary for the work and/or at client's request..
Before accepting an assignment, we will confer with the client in sufficient detail to understand the problem and to determine the nature of the actions needed to solve it. Preliminary consultations are conducted in confidence, on terms agreed to by all. Understanding what is needed and what work is to be done, and results expected, is crucial to success on any assignment.
We will accept only those assignments we are qualified to perform, and which we feel will provide real benefits to the client. We cannot guarantee results, such as amount of cost reduction, or sales or profit increase, as we have no control on how a client may choose to implement our recommendations. We present our qualifications on the basis of competence on an individualized basis, and develop our recommendations for the practical, "real world" solution of each client's problems.
Our fees are reasonable and consistent with the work to be done. We agree with the client in advance on the fee basis for an assignment. As policy, we do not work on a commission basis. We do not accept commissions, or pay them to others, in exchange for client referrals; or for the recommendation of sources, as we feel this would affect our impartiality.